Appointments

You can request an appointment in the following ways:

We have over 150 hours of wasted appointments every month. Please be considerate to other patients who are in need of an appointment and let the surgery know in good time if you are unable to attend. We appreciate that sometimes circumstances take over and that cannot be helped, however if you can let us know, we can then offer that appointment to someone else.

Consultations are by appointment only and can be booked either in person or over the phone or you can register to book some appointments online.

The doctor will always see you the same day for emergency medical attention.

An urgent care surgery is available both morning and afternoon for acute problems and are booked for patients that have been telephone triaged by one of our triage nurses. The triage nurse will determine who is the most appropriate person to deal with your problem and whether it needs to be dealt with that day. Not all problems will need to be seen by a GP. Coughs, colds, sore throats and minor ailments do not need to be seen by a GP – your local pharmacist can advise a suitable treatment and discuss options with you.

Please note that the urgent care surgery is not a walk in service- appointments must be booked via the triage service in order to provide a high standard of patient care and protect patient safety.

Routine appointments are available to book online or at the surgery.

Telephone appointments – it is not always necessary to be present in the surgery for an appointment and you may prefer to have your consultation over the telephone. You will be given an approximate appointment time – the doctor will do their best to call you as near as possible to this time. The receptionist will ask for an indication of the reason for the appointment.

If you have several problems you wish to discuss please tell the doctor straightaway so that they can decide which are the most important. We try to keep to time with appointments.

Please let us know as soon as possible if you are unable to keep your appointment so that we can offer it to someone else. To cancel an appointment you can call 01483 573194 and choose the cancel option.

If you have informed us of your mobile telephone number you will receive an appointment reminder by text. If you do not wish to receive this service please let us know and remember to tell us if this number changes.

Patient Care Text Messages

If you supply us with a Mobile telephone number we can send an appointment reminder or message for the purpose of health promotion by text. We can also text you blood test results.

If you would like this service please ask at reception and remember to let us know if you change your mobile telephone number.

Weekend and evening appointments

Extra GP Appointments Available in Evenings and Weekends for Guildford and Waverley Patients

GP appointments are available outside of normal surgery hours at Binscombe Surgery near Godalming, at the Fairlands Practice in Guildford, the Villages practice in Send and Merrow Park Surgery. Patients registered at any GP practice in Guildford and Waverley will be able to book through their own practice and attend at either of these locations. We are planning to expand the capacity of the service later in the year, including provision of nurse appointments.

This service is part of a national ‘Extended Access’ programme which is being introduced to increase capacity in general practice and make it available to the public 7 days per week. It is being introduced both in response to increasing pressure on GP services and to provide patients who need to see a health practitioner with evening and weekend access.

Procare Health is the Federation of GP practices in Guildford and Waverley. We work with all of the GP surgeries on initiatives to develop services and improve experience for patients and staff. Procare have been commissioned by NHS Guildford and Waverley CCG to provide the Extended Access service in partnership with the two host practices at Binscombe and Fairlands.

Patients can now book appointments using the Extended Access service, at either location, or via their own GP practice.